FAQ


Hours of Operation: Eighth of August is open Monday-Friday from 9am-
5pm, however orders on our site can be placed 24/7. Please allow 24-48
hours for email inquiries.

Returns + Exchanges: We want to make sure you are completely satisfied
with your order. We currently do not offer returns, we do offer exchanges on ADULT items only. 

To exchange an item, please contact us at Helloeoa@gmail.com with your
order number and the item you wish to exchange. Once we receive your
item in original and unused condition, we will offer a shop credit
with the dollar amount in which the item was purchased for, minus a
10% restocking fee.

Turn-Around Time: Please allow 1-3 weeks processing + shipping (3-5
business days) for in-stock items to arrive at your doorstep. Hundreds
of orders are received each month, so orders are processed in the
order they are received.

Shipping: Once shipped, Eighth of August is not responsible for any
lost, damaged, or stolen packages. If you would like to add insurance
to protect against these instances, please notify me before placing
your order. If an issue arises, please be sure to contact your local
USPS office for information on your parcel. Tracking will be emailed
if you have provided an email address at checkout and through Paypal.
Unfortunately, we cannot email tracking information if not presented
at the time of checkout. No exceptions. Typically, shipping labels are
printed in batches, so your label may show a delay in shipment
details. Receiving a shipment notification does not mean your order
has been shipped, but that the label has been created. Please contact
your local post office regarding any issues after the order has been
shipped. Any lost or damaged packages are up to the buyer/customer to
file a claim with USPS.

International Shipping: Yes, we ship worldwide! Shipping ranges from
$7- $10 depending on the destination + weight of the package. Please
allow for longer shipping time for your order to arrive at your home.
We are not responsible for any customs or duties fees. We are not
responsible for any lost or stolen packages, as this is out of our
control.

Shipping Changes: Please make sure your shipping address is accurate
before completing the checkout process. If for some reason your
shipping information is inaccurate, all changes must be emailed to
Helloeoa@gmail.com within 2 hours of purchase with the email subject
"Shipping Address Change (Order Name + Number)".

Pre-Orders: Preorders may take up to 4 weeks to process + shipping
(3-5 business days). Please understand that this window may be 1-2
weeks longer if there is an issue with garment backorders.

Order Changes/Canceling: Please make sure to verify all items being purchased
before checkout. Once your order is placed, all sales are final and no
changes can be made.To be fair to all customers, no exceptions.

Discounts + Store Credits: Any discount codes must be presented at
checkout to be valid. Discount codes are not valid on previous
purchases. Only one discount may be used per transaction. Store
credits cannot be combined with discounts.

Terms of Use + Liability: Eighth of August will not be liable for any
accidental occurrences. Items are not meant to be worn as sleepwear
and accessories/hoodies should be removed before sleep.

Inquiries: Eighth of August is very active on Instagram, however we
often miss questions or inquiries due to the high volume of traffic we
receive each day. Please make sure to email us at Helloeoa@gmail.com
with any collaboration, wholesale, or order questions. PLEASE include
your order number if inquiring about an order placed. We will get back
with you as soon as possible, typically 24-48 hours after receipt.
Keep in mind that emails over the weekend may be responded to on our
next business day.